At Frames For Prints (www.framesforprints.com), we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, please review our refund and return policy below.

1. Returns Eligibility

• Items must be returned within 30 days of delivery.
• Products must be unused, in their original condition, and in the original packaging.
• Customized or personalized frames are non-refundable unless they arrive damaged or defective.

2. Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us at support@framesforprints.com within 7 days of delivery. Kindly provide your order number and clear photos of the issue so we can arrange a replacement or refund.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.

4. Non-Refundable Items

• Gift cards and promotional items.
• Custom-made or special-order frames (unless defective or damaged).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@framesforprints.com.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

7. Contact Us

For any questions regarding this policy or your order, please reach out to us at:
📧 support@framesforprints.com